About the job:

Symix is an ASCM (APICS) Premier Channel Partner that successfully operates in Eastern and Central Europe, as well as in the Middle East. Being the first APICS certification and educational representative in Eastern Europe since 2004 we deliver trainings in the field of Operations Management – Supply Chain Management, Logistics, Production Management, Inventory Management and more!

Symix is a center for preparation for the APICS certification programs – CPIM (Certified in Production and Inventory Management), CSCP (Certified Supply chain Professional), CLTD (Certified in Logistics, Transportation and Distribution) and CTSC.

With a team of internationally recognized APICS certified instructor our aim is to provide world quality education and consultations to our clients across the globe. Our team of training instructors are internationally certified by APICS and authorized to teach in the field of Operations Management. To improve our operations, we are looking for a detail-oriented and self-motivated Training Operations and Support Manager to join our team.

About the role:

As a Training Operations and Support Manager you will be responsible for ensuring the smooth operation of all instructor-led online and onsite trainings for Symix Bulgaria. You will help deliver trainings across multiple countries, for enterprise and corporate customers. You will make sure all trainings are organized according to company procedures and are delivered according to company standards. You will be part of the Sales and Marketing team, and you will report to the CEO of the company.

What you will do:

• Course Scheduling & Coordination: Plan and schedule instructor-led and online courses, ensuring timely delivery and availability of instructors. Coordinate with instructors to finalize course content, materials, and logistics. Plan and coordinate online education programs and self-study education programs.

• Resource Management: Manage the allocation of training rooms, online platforms, and other resources to optimize the use of facilities and tools. Ensure that all training materials, equipment, and technology are available and functioning properly for both in-person and online sessions.

• Instructor & Staff Management: Oversee instructor performance, providing feedback and support to maintain high-quality training delivery.

• Quality Assurance: Monitor and keep a track record of the quality of training programs through participant feedback and assessments. Implement continuous improvement initiatives to enhance the effectiveness and relevance of training content and delivery methods. Monitor enrollment numbers and implement strategies to drive participant registrations.

• Customer Service & Support: Serve as the main point of contact for participants, addressing inquiries, resolving issues, and ensuring a positive learning experience. Manage registration, enrollment, and communication with participants before, during, and after the courses.

• Technology & Platforms Management: Ensure the seamless delivery of online courses, addressing any technical issues that arise.

• Financial Management: Track invoicing and revenue. Oversee the billing process for course fees and manage financial records.

• Marketing & Promotion: Collaborate with the marketing team to promote training programs through various channels, including digital marketing, social media, and partnerships.

• Compliance & Accreditation: Ensure that all training programs comply with relevant industry standards, accreditation requirements, and legal regulations. Maintain records and documentation required for certification and compliance audits.

• Performance Reporting: Prepare and present regular reports on key performance indicators (KPIs), including participant satisfaction, course completion rates, and financial performance. Analyze data to identify trends and make informed decisions to improve operations.

• Partnership Development: Build and maintain relationships with corporate clients, educational institutions, and other partners to expand the training center’s offerings. Negotiate and manage contracts with external trainers, content providers, and vendors.

• Crisis Management: Develop and implement contingency plans to address unexpected disruptions, such as instructor cancellations or technical issues with online platforms. Ensure the safety and well-being of participants and staff during in-person sessions, adhering to health and safety regulations.

• Accounts payable and accounts receivable duties: Keep track of payments and outstanding invoices.

• Time entry review, and other related: Enter data from timesheets, related to completed tasks of company employees, instructors, and associates.

Requirements for the role:

• Bachelor’s degree (Business Administration, Finance, Digital Applications, Economics, Education, or similar) and / or 3+ years of related experience in the field of Operations Management, Project Management, or similar role, preferably in a training or an educational environment.

• Superb written and oral communication skills (Bulgarian).

• Extensive knowledge of Microsoft Office, Outlook, PowerPoint, and Excel.

• English-language skills at least B2, both spoken and written.

• Ability to keep sensitive company and client information confidential.

• Strong interpersonal skills, team player, able to work collaboratively, solve problems, find win/win solutions.

• Strong customer service orientation with the ability to address participant concerns and ensure a positive learning experience.

• Strong organizational skills with the ability to prioritize tasks and manage time effectively.

• Ability to adapt to changing circumstances, such as new technologies or shifts in participant needs.

• High attention to detail and strong organizational skills. Ability to multitask in a fast-paced environment.

• Basic knowledge of marketing principles and experience in promoting educational programs will be considered an advantage.

• A second language (German, French, other European) will be considered an advantage.

• Experience working with Infor Syteline will be considered an advantage.

• This position generally does not require travel.

• Work hours - standard business hours Monday through Friday.

What we will provide:

• Work for a stable employer, a leader in Supply Chain training and ERP implementations since 2004.

• Competitive remuneration.

• Opportunity to grow professionally, work in a dynamic international environment.

• Ability to work remotely. This will be a hybrid position with days in the office and remote (based on availability).

Please send your resume to info@symix.bg

Only short-listed candidates will be contacted.